Booking ConditionsBOOKING TERMS AND CONDITIONS
Upon entering special locations website to make reservations you hereby expressly and irrevocably agree to be bound by the terms and conditions set forth as follows
Bookings
When you have chosen your holiday, you should contact us direct by telephone 0845 520 1240 or emailinfo@speciallocations.co.uk or book onlinewww.speciallocations.co.uk
Our reservations team will be pleased to offer help with all other details of your holiday arrangements including: ·Flights and ferries ·Car hire ·Airport transfer ·Tours
At this stage, subject to availability, we will confirm your booking with the property owner/other service provider or if required we can hold the property on an option for up to 24 hours.
To confirm your booking you will be required to pay a deposit of 30% of the total rental price. This payment can be made over the telephone and taken on a credit/debit card. Full payment is required to confirm a booking where your holiday departure date is within 4 weeks.
The final balance is due four weeks before your arrival date into the rental property. Please note that balances paid on a credit card are subject to a surcharge (1? % for Mastercard or Visa, 2% for Amex). This surcharge does not apply to the booking deposit.
An invoice confirming all details will be sent to you via email or post. This will include holiday voucher, and costs of travel/car hire, as appropriate.
Ensure all information given to us is correct, as any changes at a later date will be subject to amendment fees.
The Party Leader must be aged at least 18 and must have the authority to take responsibility for the booking on behalf of all the other travellers in the group. When the Party Leader accepts our booking conditions, he/she confirms that the people named on your invoice also accept the booking conditions. The Party Leader is responsible for the full cost of the holiday, including cancellation or amendment charges. We will send all documents and other information to the Party Leader, who must inform other members of the party.
DEPOSIT DETAILS In order for a booking to be secure a 30% (non-refundable) deposit is required. The funds must be cleared into our account and In turn our official booking confirmation and contract will be issued. The following payment options are available:
·Credit Card: We accept Visa and MasterCard. ·Electronic Funds Transfer: We accept your deposit payment directly into our business account. Please contact us for our account details.
BALANCE DETAILS
The balance of your holiday cost is due 4 weeks prior to your arrival and specified on your confirmation. If you book within 4 weeks of your arrival date, the full amount is due at the time of booking unless other customized arrangements are made.Please note that balances paid on a credit card are subject to a surcharge (1? % for Mastercard or Visa, 2% for Amex
In some resorts (full list available on request) Special locations will not charge your card at any point. The apartments-hotels, serviced apartments or hotels may charge your card depending on their booking terms and conditions. All the booking terms and conditions of such respective apartments-hotels, serviced apartments or hotels are available on the special locations website and/or on websites of such apartments-hotels, serviced apartments or hotels.
Payment After your reservation has been made you will receive an email directly from the apartments-hotels, serviced apartments containing their terms and conditions and a booking form. This must be completed and returned within 24 hours to enable them to confirm your booking and take full payment.
Amending a booking
Moving a booking forward to another date will be subject to a £50 cancellation fee and is subject to availability.
Cancellations
All Cancellations must be made by registered post and signed by the Customer. Cancellations will become effective from the delivery date of the cancellation letter. All cancellations are subject to a charge payable by the Customer as detailed below. Changes to your bookings after your arrival are subject to a cancellation fee equal to the full tariff of all days cancelled
Cancellation received: ·30% of the total amount if the cancellation is made 30 days before or earlier than Travel Date ·50% of the total amount if the cancellation is made between 29th to 23rd days of Travel Date ·75% of the total amount if the cancellation is made between 22nd to 16th days of Travel Date ·100% of the total amount if the cancellation is made 15 days before or later than Travel Date
Changes/cancellations made by us
If circumstances beyond our control should make the rental properties unavailable, the customer will be advised accordingly as soon as possible. Alternative accommodation of at least comparable standard will be offered if available, or a refund of monies paid unless the change/cancellation arises from reasons of 'Force Majeure'.
Extra cost (some resorts only)
Extra cost: final cleaning payable locally: FINAL CLEANING COST 4 bedroom villa £ 85 3 bedroom villa £ 80 2 bedroom villa £ 75 2 bedroom apartment £ 45
The Air-conditioning is an optional extra and is payable locally. This units must be only be used while you are in the property, with all windows and doors kept closed. Under no circumstances must the units be left on continuously while the property is unoccupied. Please see below the extra costs details.
AIRCOND COST 4 bedroom villa £ 25 per week 3 bedroom villa £ 20 per week 2 bedroom villa & apart £15 per week
Damage Deposit
A refundable damage deposit of £100 for 2 bedrooms and £150 for 3 and 4 bedroom properties will be taken at the beginning of the tenancy or during the balance payment according the booking terms and conditions of the owner, and given back to you the day of the check out after the final check.
Essential information
What’s included in your holiday You can choose which component(s) to book. The basic price for each component that you book, as displayed in the brochure price panels or on our website includes the following;
VAT on all holidays to EC countries. The services of Agent in resort. (Appointment needs to be booked in advance if you wish our villa representative to come and visit you at the villa)
Your accommodation includes: • Self-catering occupation of the villa as described in the individual villa’s description.
Your car hire includes: • As confirmed on your invoice and voucher and detailed on the appropriate car hire page.
Your transfer includes: • As confirmed on your invoice.
What is not included? The basic cost as shown in the brochure price panels or on our website does not include: • Excursions and other personal expenditure; • Holiday insurance; • Any applicable supplements for rooms, meals or extra occupancy in villas and apartments; • Any applicable charges for pre-bookable items such as Car Hire, Optional Taxi Transfers, • Charges for pre-bookable items such as baby buggies, cots, highchairs, air conditioning, central heating, pool heating, welcome pack, boat hire etc; • Charges made at your accommodation for optional facilities such as cots, minibus services, sunbeds, sauna, tennis courts and equipment, porters, air-conditioning, heating, telephone line etc; • Arrival/departure/eco taxes imposed by your destination country that are payable locally in cash; • Cost of visas or inoculations, where necessary • Deposits requested on arrival by some villa owners • Fuel supplement.
Accommodation Options Let us make your stay even more enjoyable by ordering the little extras that are available at your accommodation.
Grocery Pack In some destination we will arrange to have a basic grocery pack waiting at your villa for your arrival (ask our reservation team for the destination list) You can upgrade your pack if you require any extras.
·Standard Grocery Pack The pack contains water, fruit juice, beer, crisps, long-life milk, bread, butter, fruit, small jar of jam or marmalade, sliced ham, cheese spread or slices, sugar, tea, coffee, packet of biscuits, box of cereal, washing up liquid, kitchen sponge, box of matches and bin bags. Available in two sizes either small suitable for 2-6 people or large suitable for 7-12 people.
·Luxury Grocery Pack The pack contains water, fruit juice, beer, crisps, long-life milk, bread, butter, fruit, small jar of jam or marmalade, sliced ham, cheese spread or slices, sugar, tea, coffee, packet of biscuits, box of cereal, washing up liquid, kitchen sponge, box of matches, bin bags, a bottle of white and red wine, extra fruit, tomatoes, cucumber, lettuce, olive oil, vinegar, salt, pepper, pasta, pasta sauce, tuna, crackers, and olives. Available in two sizes either small suitable for 2-6 people or large suitable for 7-12 people
Standard Grocery Pack 2-6 pers£35.00 Standard Grocery Pack 7-12 pers£45.00
Luxury Grocery Pack 2-6pers £55.00 Luxury Grocery Pack 7-12pers £70.00
Special request If you would like to make any special requests at your accommodation we will add a note to your Booking. The villa manager will do their best to accommodate your request.
Essential Items There are a few essential items that you just might need at your accommodation, Please select from the items below
Breakage Charge At our villas a refundable deposit is collected by our representative at villa or by the management company for your chosen property.
Claims and Complaints
If there are any problems with the rental property during the rental period, the customer must inform our representatives immediately. If the matter is not resolved, the customer must follow up the complaint procedure in writing to us within 14 days of the end of the rental period at the head office API - SPECIAL LOCATIONS, YALIKAVAK MARINA 3 KAPI KARSISI, No 47/B YALIKAVAK – BODRUM - TURKEY
Travel Insurance It is highly recommended for the Customer to hold or take out a suitable Holiday and Travel insurance. It is advisable for this insurance to be in place at the time the rental period booking is made. Please see our affiliate partner insurance:http://www.insureandgo.com/
Liabilities & Waivers
API does not accept any responsibility or liability for acts of omission of third parties which may prevent or disrupt a customer's booking. The booking contract exists between us and the customer and is limited to the rental of the property for a short period of time and associated Services only. The information and descriptions supplied here are believed to be accurate and offered in good faith. Certain features or facilities may not be available from time to time due to circumstances beyond our control for which we accept no liability. In addition no liability can be accepted by us for any injury, loss or damage to the Customer, any member of the Customers Party or any visitor to the rental property, arising out of or in connection with the use of the rental property or the pool. The Customer must ensure that all Children are supervised at all times whilst in or around the pool. You hereby waive all rights of recourse against Special Locations Ltd. / API Ltd. and/or any of their subsidiaries as to any incidental or consequential damage or loss of whatsoever nature occurred during the performance of any service rendered by Special Locations or during your respective rental period either arising from or anyhow related to the use of the property and rental period which you may suffer and commit to hold harmless Special Locations Ltd. / API Ltd. against any claims, actions, law suits or proceedings carried out by any third party or its successor for any damage, loss, bodily injury or death claimed to occur by reason of or connected with Special Locations Ltd. / API Ltd. and/or any of their subsidiaries
Force Majeure
No liability can be accepted by us where the contract is affected by 'force majeure'. In the perspective of these terms and conditions, 'force majeure' is any event that we could not, even with due care, foresee or avoid. These events include but are not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action, technical problems with transportation or other events outside our control.
Tenant Responsibility
The accommodation must be left in a tidy and clean condition; otherwise supplementary charges will be incurred. You are liable for the property during your stay. You undertake to report and pay for any damage caused to the property and for any equipment damaged during your stay. We reserve the right to ask you, or any member of your party, to leave immediately. All guests are responsible for their behaviour on the premises and are requested not to engage in disorderly conduct. For the purpose of this condition, "disorderly conduct" means any inappropriate conduct including but not limited to the following:
• Prostitution or prostitution related activity committed within the premises • Gambling or gambling-related activity committed within the premises • Keeping or permitting an uncontrollable house within the premises • Guests or other person under the guest's control shall not engage in illegal activity, including drug-related activities, on or near the said premises. "Drug related activities" means the illegal manufacture, sale, distribution, purchase, use or possession with the intent to produce, sell, distribute, or use a controlled substance as defined by law • Guests or other person under the guest's control shall not engage in acts of violence
You hereby irrevocably agree and acknowledge that this booking terms and conditions shall constitute an inseparable and integral part of your short term holiday rental agreement with Special Locations Ltd. / API Ltd. and/or any of their subsidiaries in case of a signing of such agreement.
Check-In & Check-Out Access to villas and apartments will be after 4pm. While we always attempt to be flexible and provide early check-in where it is possible to do so, we can only guarantee check-in availability from 4pm.
Check-out time is 10am. If you require a later check-out, please enquire prior to your stay. While we attempt to be flexible, this will depend solely on availability at the time.
Website and brochure Accuracy
The information and prices shown on this website and in our PDF brochure may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the information and prices at the time of publishing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. All information in this website and our brochure has been compiled from up to date details and we have taken care to ensure that it is accurate. There may however be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this, then we will of course inform you as soon as possible, but we cannot be held liable in such circumstances. It is also important to remember that some facilities, such as shops, restaurants, communal pools, water sports and water parks etc may not operate at all times.
Furniture may sometimes vary from brochure, website or web portals photographs. Please visit our website for latest photography and most up to date property information. If a particular facility offered in our villa is essential to the booking of your holiday, please ensure that we are made aware of this at the time of booking. Please note that at all times, the information on our website supersedes that in our brochure.
Car Hire
Car hire is provided by us as agent for the relevant car hire company conditions of trading are available on request. We accept no liability in this respect. Where we act as principal, the relevant conditions will be deemed to be incorporated in the contract between us and we, as well as the car hire company, will be entitled to rely on them.
Excursions and Resort services
We may provide you with information (on our website and our brochure and/or when you are away) about activities and excursions which are available to purchase through independent suppliers in the area you are visiting. Where we have not agreed to arrange, provide or perform these activities or excursions as part of our agreement with you, subject to these booking conditions, we do not accept any responsibility for them even where we suggest or recommend a particular operator or supplier and/or assist you in any way in booking such activities or excursions. Some resort facilities, such as shops, restaurants, communal pools, water sports and water parks etc may not operate at all times and you should ask if such a facility is important to you. We accept no liability should any facility be closed. Please see liabilities and waivers above.
Building Works
From time to time, building work and its associated noise is unavoidable. We do not control such work, and we do not receive advance notice of when it will begin. Where we are aware of such building work, we will notify you as soon as possible if we think that said works will affect your holiday.
PASSPORTS & VISAS
Validity: If you are a British Citizen, you need a full 10 year British passport for all holidays in this brochure. Ordinarily holiday companies and the UK Passport Office suggest that passports should be valid for at least 6 months after your return. Each country however sets its own rules covering this, and we advise that you contact the relevant embassy for the latest information on visa regulations. If you hold a Commonwealth or other passport, you should telephone the Consulate of the country you plan to visit for advice.
New Passports: Be sure to leave enough time for new applications as there can be delays at peak periods. If you have not yet got a passport, the Passport Service has to confirm your identity before issuing your first passport and from October 2006, you will be asked to attend an interview in order to do this. You can find out current processing times by telephoning the Identity and Passport Service on 0300 222 0000 or by visitingwww.passport.gov.uk. All children must now have their own passport. Names: The name on the passport must match the name on the ticket, otherwise you will not be able to travel and insurance maybe invalid. Passport Security: Customers are encouraged to keep a note of their passport number separately from their passport. This will enable the British Consulate to issue a temporary passport more quickly in the unlikely event your passport is lost or stolen.
Special requests
If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. Please note we accept no liability for any item/arrangement not confirmed on our invoice.
Pets/Animals The villas are booked for normal holiday use only and pets/animals are not allowed.
Natural Environment / Unwelcome Guests As in all the Mediterranean resorts Special Locations – API Ltd cannot be held responsible for any discomfort or inconvenience caused by the climate, the particular flora and fauna and wildlife including, but not limited to insects (flies and ants), barking dogs, goats, donkeys, rodents, chickens or sheep bells or anything else reasonably expected to exist in the natural environment in which many of the properties are situated. Isolated incidents of field mice and rats have also been sighted. For any serious cases we will do everything in our power to help you eradicate problems. We recommend particularly in the summer months when Mediterranean drought conditions cause an influx in ants etc. for you to buy mosquito/ant spray and keep any food and drink items in the fridges and to clean any food leftovers away immediately. |
